Refund Policy

Clear information about our refund policy and procedures

Last updated: January 5, 2025

No Refunds

Report purchases are final and non-refundable

Instant Delivery

Reports are generated immediately upon payment

Technical Issues

Support available for technical problems only

1. No Refund Policy

All CarWise report purchases are final and non-refundable. This policy applies to all $4.99 vehicle analysis reports generated through our platform.

Important: Once you complete your purchase and the AI-generated report is delivered, no refunds will be provided under any circumstances, including but not limited to:

  • Dissatisfaction with report content or recommendations
  • Change of mind after purchase
  • Duplicate purchases of the same vehicle
  • User error in vehicle information entry
  • Market conditions changing after report generation

Why No Refunds?

  • Reports are generated instantly using AI processing and delivered immediately
  • Each report contains valuable market insights and analysis
  • Digital products cannot be "returned" once accessed
  • Our low $4.99 price point reflects this no-refund policy

2. What We Provide

For your $4.99 payment, you receive:

  • Comprehensive AI-powered vehicle analysis
  • Market value assessment and pricing recommendations
  • Smart listing analysis with deal evaluation
  • Reliability insights and common problem identification
  • Fuel economy and running costs analysis
  • Professional-grade automotive intelligence

Value Guarantee: Every report contains substantial market research and AI analysis that would typically cost much more from traditional automotive services.

3. Technical Issues Only

The only exception to our no-refund policy is for genuine technical failures where:

  • Payment was processed but no report was generated
  • Report generation failed due to system errors
  • Report is completely blank or corrupted
  • Multiple charges occurred for a single report request

Technical Issue Resolution

If you experience a genuine technical issue:

  1. Contact us immediately at carwisecontact@gmail.com
  2. Provide your transaction ID and account details
  3. Describe the specific technical problem
  4. We will investigate and resolve within 24 hours

Our Commitment: We will either fix the technical issue and deliver your report, or provide a full refund if the problem cannot be resolved.

4. Before You Purchase

To avoid disappointment, please ensure you:

  • Understand that reports are AI-generated market analysis, not traditional vehicle history reports
  • Have entered correct vehicle information (make, model, year, mileage)
  • Want analysis for the specific vehicle you're researching
  • Accept that market conditions and recommendations may vary
  • Understand this purchase is final and non-refundable

Double-Check: Please verify all vehicle details before completing your purchase. We cannot provide refunds for user input errors.

5. Payment Processing

Secure Payments

  • All payments are processed securely through Stripe
  • Your payment information is never stored on our servers
  • Transactions are encrypted and PCI-compliant
  • You will receive an email confirmation for each purchase

Billing Disputes

If you see an unexpected charge on your statement, please contact us first at carwisecontact@gmail.com before disputing with your bank. We can often resolve billing questions quickly and directly.

6. Future Services

This refund policy applies to our current pay-per-report model. If we introduce subscription services in the future, separate refund terms may apply to those services.

Current users will be notified of any changes to our service offerings and their respective refund policies.

7. Contact Information

If you have questions about this Refund Policy or need technical support, please contact us:

Email: carwisecontact@gmail.com

Contact Form: Use the contact form at the bottom of our website

Response Time: Within 24 hours

Technical Issues: Resolved within 24 hours or full refund provided

8. Policy Updates

We may update this Refund Policy from time to time. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify users via email for significant changes
  • Post a notice on our website
  • Apply changes only to future purchases, not existing ones

Your purchase of reports after policy updates constitutes acceptance of the revised refund terms.

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