Privacy Policy

Your privacy and data security are our top priorities

Last updated: January 5, 2025

Data Security

Enterprise-grade encryption and security measures

Transparency

Clear information about data collection and usage

Your Rights

Full control over your personal information

1. Information We Collect

Personal Information

  • Name and email address when you create an account
  • Payment information processed securely through Stripe
  • Communication preferences and support interactions

Vehicle Information

  • Vehicle make, model, year, and mileage you provide
  • Vehicle listing URLs and descriptions you submit for analysis
  • Market data and pricing information we gather for analysis

Usage Data

  • Website interactions and feature usage
  • Report generation history and preferences
  • Device information and browser details

2. How We Use Your Information

We use your information to:

  • Generate AI-powered vehicle analysis reports ($4.99 per report)
  • Process payments securely through Stripe
  • Provide smart listing analysis and market insights
  • Send important service updates and report confirmations
  • Improve our AI algorithms and service quality
  • Provide customer support and respond to inquiries
  • Ensure platform security and prevent fraud

AI Processing: Vehicle information you provide (make, model, year, mileage, listing details) is processed by our AI systems to generate market insights and purchasing recommendations. This processing is automated and designed to protect your privacy.

3. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

Service Providers

  • Stripe: Payment processing and transaction management
  • Data Providers: Vehicle market data and pricing sources
  • Cloud Services: Secure hosting and data storage

Legal Requirements

  • When required by law or legal process
  • To protect our rights and prevent fraud
  • In connection with business transfers or acquisitions

4. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and monitoring
  • Access controls and authentication systems
  • Secure payment processing through Stripe

Security Commitment: We continuously update our security practices to protect your data against emerging threats.

5. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your personal data
  • Port: Export your data in a portable format
  • Restrict: Limit how we process your information
  • Object: Opt out of certain data processing activities

To exercise these rights, contact us at carwisecontact@gmail.com or use the contact form at the bottom of our website.

6. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality and security
  • Remembering your preferences and settings
  • Analytics to improve our services
  • Authentication and session management

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and resolve disputes
  • Improve our services and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. International Data Transfers

CarWise operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for data transfers to approved countries
  • Certification schemes and codes of conduct

9. Children's Privacy

CarWise is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: carwisecontact@gmail.com

Contact Form: Use the contact form at the bottom of our website

Response Time: Within 24 hours

11. Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email for significant changes
  • Post a notice on our website
  • Provide notice through your account dashboard

Your continued use of CarWise after policy updates constitutes acceptance of the revised terms.

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